A patient service agent with your clinic’s look: website, app and WhatsApp
Veterinary health
Your veterinary clinic online, under your own brand.
Scheduling, telehealth visits, patient records for each animal and 24-hour urgent care, with your clinic’s name and colors. VEXIA welcomes the pet owner; the veterinarian decides.
Pet owners need answers; the clinic needs a record
Is it urgent?
The pet owner doesn’t know whether to leave home right now.
An on-call team with no record
Nobody knows who took the call, or when.
Scattered history
Every visit starts from scratch.
No digital presence of its own
The clinic depends on channels it doesn’t own.
What you get
App and portal under your brand
Your clinic’s name, colors and domain.
Scheduling and telehealth visits
The pet owner books; the veterinarian sees them by video.
Patient record for each animal
Every visit added to the one before.
VEXIA included
Welcomes the pet owner and organizes the case with its level of attention.
24-hour urgent care
Each call confirmed within the agreed time, or escalated until someone takes it.
Reports for other clinics
Receive exams and return the report in the same place.
How it works
- 1. VEXIA welcomes the pet ownerAnd organizes the case with its level of attention.
- 2. Scheduling or urgent careAn appointment booked or a call to the on-call team.
- 3. Telehealth visitThe veterinarian leads and decides.
- 4. Patient record for each animalEverything on record for the next visit.
Who decides: VEXIA organizes and routes. The veterinarian decides the course of care, and everything stays on record.
Inside VEX Vet
24-hour urgent care
For hospitals and clinics with an on-call team: the pet owner request is confirmed within the agreed time or escalated until someone takes it.
- 1. The pet owner reaches outThrough the app or WhatsApp, describing what is happening. VEXIA organizes the case.
- 2. The team confirmsThe on-call team confirms receipt within the agreed time.
- 3. If nobody confirms, it escalatesPush, WhatsApp and phone, until someone takes it.
- 4. Treat or referThe clinic treats the animal or refers it to a network partner. Every step stays on record.
The level of attention is set by the veterinary team. Every confirmation, escalation and referral is on record, with author and time.
Who it is for
Veterinary clinics
Your clinic online, with VEXIA at the front desk.
Veterinary hospitals with an on-call team
Urgent care with confirmation, escalation and a record.
Networks
One standard across every location, under the network’s brand.
Why VEX
Governance built into the product
Every decision on record
With author, time and source document.
Human review where judgment is needed
The AI recommends or organizes; a person decides.
Built on the principles of Brazil’s LGPD
Role-based access and only the data the process needs.
VEX Vet and VEXIA support triage and do not replace an assessment by a veterinarian. In an emergency, go to the nearest veterinary hospital.
Frequently asked questions
Which species does it cover?
Dogs, cats and other species, with the specifics of each.
Who classifies the urgency?
The veterinary team. VEXIA organizes the case and flags the level of attention.
Is the partner network ours or VEX’s?
It’s yours. The clinic registers the partners it refers to.
Do we need an on-call team?
For 24-hour urgent care, yes. Without one, the clinic uses scheduling, telehealth visits and VEXIA.
How do we start?
With a call with a specialist and a sample case, from the pet owner’s report to the course of care.