Your clinic online, with your brand
Health · Patient-facing agent
A patient-facing agent that looks like your clinic.
VEXIA welcomes patients or pet owners on your website, app and WhatsApp, organizes the case and books the appointment. Every client gets its own VEXIA: its own name, avatar, tone of voice and rules.
The front desk shouldn’t be the bottleneck of care
WhatsApp never stops
The front desk answers the same question all day.
Patients arrive without their history
The visit starts from scratch.
The schedule has gaps and no-shows
Nobody reminds, nobody reschedules.
After hours, silence
Questions come in at night and go unanswered.
Customization
A VEXIA for every brand
The technology is the same. The name, avatar, colors, tone of voice and rules belong to the client.
Lia, the VEXIA of Clínica Aurorafamily clinic · on the websiteWebsite
Hi! I need to reschedule my son’s appointment for next week.
Of course. I have Wednesday at 9 a.m. or Friday at 3 p.m. with Dr. Paula. Which do you prefer?
organizing the case for the team
Sol, the VEXIA of Vet Serraveterinary clinic · on WhatsAppWhatsApp
My cat has been eating less since yesterday. Is that normal?
Got it. I’ll note this for Dr. Carla. Is he drinking water normally?
the veterinarian receives the case organized
Hospital Norte’s VEXIAhospital and clinic network · in the appApp
I’d like to book a cardiology follow-up.
I found your last visit. The follow-up can be a video visit or in person. Which do you prefer?
scheduling and medical records in one place
- Name and avatarThe clinic names its VEXIA and chooses how she looks.
- Colors and tone of voiceFormal or friendly, matching the brand’s identity.
- Your clinic’s knowledgeServices, hours, accepted insurance, exam prep and the clinic’s guidance.
- All three channelsThe clinic’s website, app and WhatsApp, with the same agent.
- Handoff rulesWhat she handles on her own and when she calls a person.
The VEXIA that answers on the VEX website is the same technology, with our look.
What you get
Your own VEXIA
With your brand’s name, avatar and tone of voice.
On all three channels
The clinic’s website, app and WhatsApp, one agent.
An organized case
Reason for the visit, history and what needs attention, before the appointment.
Scheduling and reminders
Books, confirms and reschedules within the clinic’s rules.
Handoff to your team
Anything that needs judgment goes to a person, with the context.
Every conversation on record
With date, channel and what was agreed.
How it works
- 1. The patient or pet owner writes inOn the clinic’s website, app or WhatsApp.
- 2. VEXIA welcomes and organizesUnderstands the reason, pulls the history and books the appointment.
- 3. Your team gets the case readySummary, schedule and what needs attention.
- 4. The professional decidesThe course of care is always a person’s call.
Who decides: VEXIA organizes and routes. The healthcare professional decides the course of care, and everything stays on record.
Who it is for
Clinics and practices
A front desk that answers right away, under your brand.
Hospitals and networks
One standard of patient service across every location.
Veterinary clinics
Pet owners guided and the case organized for the veterinarian.
Why VEX
Governance built into the product
Every decision on record
With author, time and source document.
Human review where judgment is needed
The AI recommends or organizes; a person decides.
Built on the principles of Brazil’s LGPD
Role-based access and only the data the process needs.
VEX solutions support decisions and do not replace an assessment by a licensed professional. In an emergency in Brazil, call 192 (SAMU). In an emergency involving your animal, go to a veterinary hospital.
Frequently asked questions
Does VEXIA diagnose?
No. She organizes the case, answers the clinic’s general guidance questions and books the appointment. Diagnosis and the course of care belong to the professional.
Can we give her a different name?
Yes. Name, avatar, colors and tone of voice are all your brand’s.
Does it work on our WhatsApp?
Yes, on the clinic’s number, alongside the website and the app.
Does she answer on her own?
Within the rules the clinic sets. Outside them, she calls a person on the team, with the context.
Do we need VEX Online or VEX Vet?
No. VEXIA works on her own and is already included in both.